Privacy Policy

Introduction

Clearline Cleaning Group ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, and postal address that you voluntarily provide when requesting our services.
• Property Information: Details about your property including address, property type, and specific cleaning requirements.
• Communication Data: Information from your communications with us including emails, phone calls, and messages.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our cleaning services
• Process your service requests and manage your bookings
• Communicate with you about our services, including appointment confirmations and updates
• Send you marketing communications (with your consent)
• Improve our services and develop new offerings
• Comply with legal obligations

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing or scheduling software.
• Legal Requirements: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

Your Privacy Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of your personal information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: